If only you could give this place zero stars. They charged $107 to replace a PCV hose for a stalling issue. My "PCV" was a straight scrap hose that should've had a 90° angle but instead was kinked to work. I then started to have an oil leak and when I took my car back to address my issue and was told the "PCV" hose has nothing to do with my oil (not so honest) then said it's like them fixing an oil leak and coming back a month later saying it affected my starter. Even though that's completely different. After they said the PCV hose that they replaced had nothing to do with it, I asked the macanic DENNIS why he insisted on putting a kinked scrap piece of hose on my vehicle and he couldn't give me an answer but told me "I'll tell you what, you go buy the hose and I'll fix it. Show me the receipt and I'll reimburse you for the hose" WHY WASN'T THE RIGHT HOSE PUT ON IN THE FIRST PLACE??? The guy NICK at O'Reilly's replaced they're kinked hose and replaced it with a new one in 10 minutes and for $12.77. WHY WAS IT $107 TO DO THAT AT HONEST 1??? After I went to get reimbursed DENNIS said "what do you want me to do? Fix your car for free?" Well considering they're "fixes" caused more problems to my vehicle. I got over the fact that they took $107 for nothing, I decided to take my car somewhere else to better my vehicle in the long run.
We do appreciate your feedback. We are sorry that we could not meet your expectations. The diagnostic work to find and then correct the car's stalling issue lead to replacing the PVC hose with a new one. That was the $107 charge. We are happy that the stalling issue was resolved. When you returned with an oil leak, we obviously did a poor job of explaining that the PVC hose handles exhaust gases and is not related to your engine oil system. We tried to convey a car has several independent systems, (oil, water, electrical, air, etc) that all must work together for your car to drive as expected. We are sorry that we lost you as a customer and wish you well being serviced by another shop. All the best.
- Honest-1 Auto Care Ormond Beach