Ormond Beach Auto Repair

Thank you for your 5-star review, Gail! We're delighted to hear that you had a great service experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again!

We want to sincerely and profusely apologize for your experience. You are absolutely right that a basic set of wiper blades for most vehicles is typically around the $35 range, and the price you were quoted was completely incorrect. After looking into what happened, we found that a new team member mistakenly used a pricing website that we normally use to build rough estimates for complex repairs, not simple maintenance items like wiper blades. Unfortunately, that resulted in a wildly inaccurate quote, and we're truly sorry for the confusion and frustration it caused. We feel terrible that this was your first impression of us, and we'd like the opportunity to make it right. If you're available, please stop by the store tomorrow morning and ask for Matt or Jay. We'd be happy to install a new set of wiper blades on your vehicle at no charge as an apology for the inconvenience. Thank you for bringing this to our attention. Your feedback has already become a coaching opportunity for our team, and we hope you'll give us the chance to earn your trust.

We want to sincerely and profusely apologize for your experience. You are absolutely right that a basic set of wiper blades for most vehicles is typically around the $35 range, and the price you were quoted was completely incorrect. After looking into what happened, we found that a new team member mistakenly used a pricing website that we normally use to build rough estimates for complex repairs, not simple maintenance items like wiper blades. Unfortunately, that resulted in a wildly inaccurate quote, and we're truly sorry for the confusion and frustration it caused. We feel terrible that this was your first impression of us, and we'd like the opportunity to make it right. If you're available, please stop by the store tomorrow morning and ask for Matt or Jay. We'd be happy to install a new set of wiper blades on your vehicle at no charge as an apology for the inconvenience. Thank you for bringing this to our attention. Your feedback has already become a coaching opportunity for our team, and we hope you'll give us the chance to earn your trust.

Tom, we are truly sorry to see your 2-star review. You've trusted us with your vehicles for over 10 years and have visited us dozens of times, and we sincerely value that relationship. We have no record of any recent issue and have tried reaching out because we're genuinely concerned about what may have happened. Please contact us as soon as possible so we can understand what went wrong and do whatever it takes to make it right. If this rating was posted by mistake, we would greatly appreciate it if you would consider updating it. Thank you for your loyalty over the years and for the dozens of opportunities you've given us to earn your trust. We hope to hear from you soon.

Thank you, Antonio! We’re glad our Ormond Beach team was able to provide quick, efficient service and work around your schedule. Our digital vehicle inspections are designed to give you a clear picture of your vehicle’s condition so you can make informed decisions. We appreciate your trust and look forward to helping you again

We are grateful for your positive feedback, Brian! It is a pleasure to provide you with excellent service. Let us know if there is anything else we can assist you with.

Thank you, Marianne Jay, for this lovely review! It's heartwarming to hear that you had a positive experience with us. We take pride in delivering excellent service and treating all our customers with respect and honesty. We're thrilled that we could help you in your time of need and ensure your car was back on the road safely. Your satisfaction means the world to us, and we look forward to assisting you again in the future!

Thank you, David, for your wonderful review! Knowing you leave with confidence every time you bring one of your vehicles to us is exactly what we strive for. We truly appreciate your kind words about both our name and our service. Our Ormond Beach team works hard to make sure every repair is done right the first time, and it's rewarding to know that commitment has earned your trust. We look forward to taking care of you and your vehicles for many years to come. Thank you for choosing Honest-1 Auto Care!

Thank you for your 5-star review! We truly appreciate you taking the time to support our Ormond Beach team. Providing honest service, quality repairs, and a great customer experience is what we strive for every day. We look forward to helping you with all your future automotive needs. Thank you for choosing Honest-1 Auto Care!

We're sorry to hear about your experience and understand how frustrating vehicle problems can be. At this time, we have no record of your Nissan ever being serviced at our shop. Because of that, we're unable to verify the details of the concerns you've described or determine whether they are related to work performed by our team. If you believe your vehicle was serviced by us, please contact us as soon as possible with your name, the vehicle information, or a copy of your invoice so we can locate the visit and investigate your concerns. We take all customer feedback seriously and would appreciate the opportunity to review the situation thoroughly. Our goal is to provide every customer with honest, quality service, and if there has been a misunderstanding or we are missing information, we want to make every effort to resolve it. Please reach out to us directly so we can assist.