Ormond Beach Auto Repair

Seth, thank you for the fantastic review and recommendation! We’re proud to hear that our Ormond Beach team provided you with exceptional service and high-quality work. We truly appreciate your trust and your business. Our goal is always to treat every vehicle as if it belonged to a friend or family member, and we look forward to taking care of you again in the future!

Lee, thank you for sticking with us for almost three years and for taking the time to share such a thoughtful review. Earning your trust over the years means a lot to our entire team. We’re glad you’ve consistently found our staff friendly, professional, and our service exceptional. We also love hearing that you’ve been able to take advantage of our discounts and rewards. Saving 50% on your oil change is certainly a nice bonus! Thank you again for your continued business and for recommending us to others. We truly appreciate having you as a customer.

Dalton, thank you for the great review! We’re proud to live up to our name, and it means a lot to hear that you found our team honest and our service great. We truly appreciate your trust and your business. We look forward to taking care of you again!

Thank you for the kind words and review, Tom. We're sorry you had issues while out of town, but it was a pleasure meeting you both and we appreciate your business! Take care, and safe travels and adventures to you two! - JW and the Honest-1 Auto Care team

Thank you so much, Lise, for the wonderful review! We’re especially glad that the Honest-1 name gave you a sense of comfort and trust right from the start. We’ll be sure to share your kind words with Liz as well. We’re proud to provide a place where you can feel comfortable asking questions and confident in the care your vehicle receives. Thank you for trusting us with your auto needs!

We’re sorry to hear that you’re still experiencing the concern. We understand how frustrating it is to pay for a diagnostic repair and then have the original symptom return. We do want to clarify some important details regarding the diagnostic process. Prior to our involvement, another repair facility had already worked on and diagnosed concerns with the vehicle. In addition, the vehicle’s computer history had been cleared. That is important because clearing the computer can erase stored fault information and freeze-frame data that may help a technician identify an intermittent problem. The vehicle was presented with a history of a P0300 multiple/random misfire code. However, when we performed our own testing, the P0300 was not present as an active fault that we could verify. We did identify a P0101 MAF sensor range/performance fault and were able to diagnose and address that concern. A P0300 code does not identify the specific cause of a misfire. It simply tells us the computer detected multiple/random misfires. When a vehicle has already had diagnostic work performed by another shop, the computer history has been cleared, and the concern is intermittent, the technician has to diagnose what can actually be verified during the visit. We understand that the P0300 returned the following day. That tells us the vehicle still has an underlying intermittent condition that would require further diagnosis. It does not mean the P0300 was ignored. We would have been happy to continue the diagnostic process with the vehicle back in our shop. Regarding the repair cost, the price of a sensor purchased independently is not directly comparable to the total cost of a professional repair. Our price includes the part, labor, diagnostic testing, warranty, shop expenses, and our responsibility for the completed repair. Our goal is never simply to replace a part and send someone down the road. We want to find the actual cause of the problem. In this situation, the prior diagnostic work, the cleared computer history, and the intermittent nature of the P0300 made that process more difficult. We’re sorry the vehicle was not ultimately resolved on the first visit, and we would have preferred the opportunity to continue diagnosing the remaining concern.

Thank you, Susan, for the thoughtful review! We completely understand that auto repairs aren’t usually anyone’s favorite way to spend money, so we’re glad our team could make the experience a little easier with friendly, helpful service. We truly appreciate your trust and your kind words!

Thank you for sharing your experience, Bradley. We’re sorry you were frustrated with the communication and the amount of time your vehicle was here. We do want to clarify a few points. Our pricing is based on the specific parts available for the vehicle, our parts sourcing, warranty, labor, and the responsibility we take for the repair. A price found online for a part alone is not directly comparable to a complete repair performed by a professional repair facility with parts and labor included. In this case, the first replacement alternator supplied to us failed testing. That is exactly why we test replacement parts before and during installation. Once we were notified that the part was defective, we worked to obtain another unit and completed the repair as quickly as possible. We did not fabricate a parts delay or install a different alternator while telling you otherwise. We also provided a $400 military discount because we appreciate your service. That discount was genuine and was not created to make the original price appear higher. We understand that needing a vehicle repaired the same day can make an already stressful situation even more frustrating. We always want our customers to understand what they are paying for and why. We’re sorry that, despite getting your vehicle repaired and back on the road that day, the overall experience did not meet your expectations.

Thank you for choosing Honest 1, Eve! We're thrilled to hear about your positive experience. We understand that unexpected car issues can be stressful, but we are glad we could provide you with excellent and efficient service. Our team is always here to help, and we're grateful for your kind words.

Thank you for your 5-star review, Gail! We're delighted to hear that you had a great service experience with us. If there's anything else we can do to make your experience even better, please let us know. We look forward to serving you again!