A little over a year ago they charged my mother over $170 for an oil change on a 4 cylinder midsize SUV. Once I happened to see the bill at home I immediately knew something was wrong. They charged her for extra services they didn’t perform. We went to confront them and they apologized and returned the extra $100 or so over the oil change. Not very “honest” scamming old ladies, if you ask me…
Mason, thank you for bringing this forward. We’ve carefully reviewed our records and, at this time, we’re unable to find any documentation that supports the situation described, including the services performed, refund issued, or related interaction. Because this concern is being raised more than a year after the alleged visit, we want to ensure we are referencing the correct location and information. We take any allegation of improper billing very seriously, and accuracy is essential for us to investigate thoroughly and responsibly. If you’re willing to share additional details, we welcome the opportunity to review them directly. Please feel free to contact our Center Manager so we can look into this further and address any remaining concerns appropriately.
- Honest-1 Auto Care Ormond Beach