My son and I took his car in for an unknown problem causing the engine to turn off and on while driving. Honest-1 thought they fixed the problem, but as soon as the car was home it shut off and wouldn’t start again. We called the shop and they were very apologetic and said taking care of the problem was their #1 priority. They’re closed on Sundays, but first thing Monday morning a tow truck was sent to get the car and it was fixed by the early afternoon at no additional cost. Honestly, I didn’t think I’d be on the hook for the tow, but I thought any additional work and/or parts was certainly a possibility. Nope, they just figured out the problem and took care of it. Bottom line…of course it was frustrating and inconvenient, but things happen…it’s how those things are dealt with that really matter and I couldn’t have asked them to do anything more to fix the problem. From my perspective, this type of customer service is rare these days so I’m taking the time to write my first review to let others know my experience and the type of “good-old-days” service I received. I found my new local repair shop!
John, thank you again for such a thoughtful review—we truly appreciate you taking the time to share your experience.We completely understand how frustrating that situation was, especially with the issue returning after you had already picked up the vehicle. Today’s vehicles are incredibly complex, and even with the most thorough diagnostics, there are times when an issue can reoccur—this happens not only at independent shops like ours, but at dealerships as well.What matters most is how it’s handled, and we’re glad our team was able to act quickly—getting the vehicle towed back, prioritizing the repair, and making everything right for you at no additional cost. Standing behind our work and taking care of our customers is something we take very seriously.It means a lot to hear that we’ve earned your trust and that you’ve found your new local repair shop. We’re always here for you and your family whenever you need us!
- Honest-1 Auto Care Ormond Beach