Ormond Beach Auto Repair

(386) 262-1089
Mon - Fri: 7:30 AM - 6:00 PM
Sat: 7:30 AM - 4:00 PM
5

Mike is the best! He’s the only mechanic I trust. Every time I have an issue with my car he gets me right in and takes care of the problem. He offers superior customer service to everyone he comes in contact with. The facility is always clean and nicely decorated. Honest-1 really knows how to take care of their customers. I highly recommend them.

AV, Mike is a great advocate for our customers and makes sure that they receive the best service around. So glad that he is meeting your expectations and needs. We look forward to working with you in the near and long term future. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
5

Friendly, knowledge folks and very thorough!

5

Always had great service friendly office personnel

5

Great service , very friendly people!

First, Happy New Years. We hope you had a wonderful holiday season! We appreciate you taking time to write us a review. Thanks! We promise to be here for any thing we can help with. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
5

So impressed by Dennis and our experience at Honest-1! We are visiting from out of state and are thrilled to have found a local doc for our geriatric minivan. Wish there were more stars to give, they deserve them all!

1

Brought my car here for an inspection when selling it at the buyer's request. The inspection took 4 hours instead of the quoted 2 hours. Once the results came back, they hadn't even run all the tests they were hired and paid to do! Had to bring the car back in so that they could finish the work they should have done in the first place, but dropped the car off this time and used their "shuttle" to get home. When the vehicle was ready for pickup, it took 3 days of trying to arrange the shuttle before I just had someone drop me off, because the first day they were about to let their people go home early, the second day was an excuse that didn't make much sense to me, and then they told me they dropped the shuttle off for maintenance and didn't know when they would get it back... Rediculous! After all of this headache, I sold the vehicle because the tests came back okay, but the buyer immediately had an expensive repair come up that the inspections and testing should have easily detected the problem and I could have had it fixed under warrantee, now the buyer is out a few thousand dollars for no reason! I do not recommend this place to anyone and I will never trust my car to them.

Mr Fox, We apologize sincerely for the issues that arose with the shuttle service. Our shuttle driver leaves at 5:00pm if no shuttles are scheduled for the evening. He frequently and willing stays past 5pm if he knows someone needs to be dropped off or picked up. We had not planned/expected you wanting to be picked up that evening...our fault. We did perform the two compression and leak down tests you asked us to perform which came back in a normal range. We are happy to provide you a written certificate and documented proof (dated pictures of the test results). You did the right amount of due diligence when selling the car to the buyer. Engine issues do happen without warning and suddenly. At the time the car was in our shop, there was not an engine issue for the warranty company to cover. Another shop could have fabricated an issue to do the warranty work. We would not..did not! We are never going to generate an artificial issue. We do wish the buyer the best and once he gets the car running, we hope he enjoys it. Al the best, H1 Team

- Honest-1 Auto Care Ormond Beach
4

Fast turn around on repairs. I asked for my old starter back but they did not give it back. I asked the service advisor to replace my rear wiper but they didn't have one in stock. Didn't offer to find one or order a wiper blade for me. They do not read engine lights for free like Auto Zone.

Mr. Smith, we appreciate the feedback and as always the opportunity to service your car. We have addressed your concerns with our team. We do stock a wide variety of parts including wiper blades. If we are out, which is rare, we should have gotten one in for you within 30 minutes. We do scan engine check lights for free so we apologize for all of the inconvenience. We will make sure your next visit is a 5 star experience. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
5

Good Morning to all! Regardless of how we made it to Ormond Beach, there is no doubt we were in search for the best repair shop around. We'll look no further as this is the place. Honest 1 here in Ormond IS the place we have looked for and I am proud to be a customer. Honest 1 here in Ormond has removed any doubts as to where to go for ANY auto repairs and routine maintenance. If you are not yet a customer, it is YOUR turn to finally experience what peace of mind means and have guaranteed vehicle repairs just by coming in....you will Honestly be glad you did. Thank you.

Mr. Hunt, We really appreciate the very kind review and even more continuing to visit our shop. We promise we will always be here to help with any need you may have and to give honest opinions and advise that is in your best interest. Again, thanks for visiting with us and we look forward to seeing you again. All the Best, H1 Team

- Honest-1 Auto Care Ormond Beach
5

I originally went to one of those national franchise stores for brake repair . After they tried to upsell me to replace perfectly good parts, I left and went to Honest one. I was treated with courtesy and respect by Mike and given a fair quote to repair my brakes. I would recommend them to everyone. They truly live up to their name “Honest 1”

Jim, Thanks for coming in and trying out our shop. We have excellent techs and front staff that want to and do provide an honest assessment of any issue. We pride ourselves on not being high pressure sales people so our customers will get a solid assessment from which they can make the decisions. We really want our customers to be in control. Thanks again for coming in and we look forward to seeing you in the future. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
1

***Update - after the response by the company, they never followed up. I never got a phone call from anyone and they failed "to show [me] how [they] normally appreciate [their] customers. Unless of course, this is the norm.*** After calling about an online coupon for a full synthetic oil change, I was given a same day appointment. When I arrived, I was helped by the guy I spoke to on the phone. I referred again to the full synthetic change coupon & he assured me he would take care of it. He told me it would take an hour & I left. I returned in 45 minutes & he made eye contact with me when I walked in. After waiting another 30 minutes, he came over & gave an update to the other 2 customers, but not to me. I waited another 10 minutes before getting up to check on the status of my order when I saw my vehicle parked & ready to go while he made small talk with another customer. When he finally got around to finding my paperwork, he handed me the wrong keys & quoted me a much lower price. When I corrected him he, looked again, typed some stuff into his computer & then told me he had given me a discount. But when I looked at the paperwork, it showed that they had done a semi-synthetic oil change. I pointed it out, and after making an excuse or two, he offered to re-do the change if I could wait another 20 minutes. But I couldn't & I had already waited an extra 45 minutes at that point. Still he offered again to re-do if I would wait, but I asked for my keys, he apologized, & I walked out. He never offered any other solution to his mistake. At this point I won't be going back.

Mr. Randle It appears that in addition to not handling your visit timely or accurately the advisor who waited on you did not get a correct phone number. Please contact me at your convienence and I would love the opportunity to make things right with you. Dennis McLaughlin Manager 386 262 1089

- Honest-1 Auto Care Ormond Beach
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