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Our Address:
720 South Nova Rd , Ormond Beach, FL 32174

Ormond Beach Auto Repair

(386) 262-1089
Mon - Fri: 7:30 AM - 6:00 PM
Sat: 7:30 AM - 4:00 PM
5

Called to have a lube, oil and filter service, scheduled. Great phone skills and professional assistance. Brought the can in 10 minutes early. Met with Mike. Informed him that we were going on a road trip with the van. They did a full vehicle check to insure that it was long haul ready. Great service and information about the vehicles other systems. Kudos to the whole team

Andrew, Thanks for coming in and meeting Mike and the rest of the team. We do a very through health inspection so we appreciate the opportunity to check your car to make sure your long trip goes well. Nothing more frustrating that car issues when you are out of town. Safe travels and we look forward to seeing you after your trip. H1 Team

- Honest-1 Auto Care Ormond Beach
5

They were great we came from up north with a tail pipe problem, they took us in right away and fixed the problem,with only one hour labor.great staff friendly

5

Good

James, Thanks for allowing us to service your auto and for taking time to write us a review. We look forward to seeing you again. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
1

Dont waste your time. Filled out paperwork then waited 20 minutes on mechanic to talk to. Never did see anyone. Finally left

Mr. Gholson...We apologize we could not get you into the shop quicker. You came in at just the wrong time. As you saw in our lobby, we had numerous people waiting and every tech was working on one of their cars. We promised that the next car we took into our shop would be yours and it would be about 30 minutes wait. We had made completion promises to the waiting customers and could not go back on the promises to them. We understand about being from out of town and needing to get on the road again. We are one of two AAA certified shops in the area and a high percentage of those cars are in the same situation, on vacation and needing immediate repairs. Like your car, we push them to the first available tech to get them back on the road. We apologize profusely for the wait and we wish you well on the rest of your trip. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
4

Super clean place....good service... AWFUL LAVENDER AIR WICKS PLUG INS.....toxic....smell awful....horrible for customers to breathe in....and workers to breathe in....in waiting area. SO bad

Amber, We appreciate you coming in and allowing us to service your car. We also appreciate the feedback on the airwick plug in. We have one in the bathroom so will see what caused it to be so strong smelling. Sharon, the co-owner, is allergenic to fragrances so she is very critical to any and all smells in our shop. As you noted, the store (and the shop) is super clean due to her guidinance. It is never, ever dirty. We look forward to seeing you again. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
1

Not so Honest!

Mr. Bullshark, We do not have your name in our system and we had not had any customer issues recently to warrant a one star review so this review is a surprise. If this is a real review, PLEASE give us a call. We would like to hear from you to understand your concerns. We saw you posted 12 reviews yesterday, with 1 star reviews to both us and to John Hall Chevrolet. Excuse our sharp response but we take the feedback we receive VERY seriously and we have been the victim of a few reviewers just pushing out reviews to reach certain guide levels within Google. We do hope to hear from you. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
5

Very professional and friendly. Knew what they were doing and talking about,!!! The place is as clean as a whistle!!! Nice snack bar and free Wi-Fi.

Marion, We appreciate you coming in to see us and glad you were impressed with our shop. We don't want to be the dirty old gas station garage so we will always be well decorated and clean. Even the working shop area is clean. It is a mental attitude with us, if things are clean and organized, good work will flow from it. THANKS again and we look forward to seeing you in the future. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
1

First they tell us $90 to bleed the brakes and run a diagnostic "we'll call you on Saturday" - Monday the diagnostic has not been run when we go check - when we go to pick it up it's on a lift - they want $170 for bleeding the brakes and the diagnostic - after reminding them what they told us when it was dropped off the got says of that's right we weren't able to bleed the brakes!!! ARE YOU KIDDING ME??? You just tried to charge me for work you never even did!!! The repair $700 - would you have even replaced the part it I let you change it??? The best part? Driving my truck home the lug nuts were never tightened!!! When we called to see why? Like there's a good reason - he said we never took the tire off- so you never did that safety check with every diagnostic either did you!!!!! BEWARE!!! They don't care if they kill you LITERALLY

Elisabeth, this is a tough response for us to write. We always want to talk to our customers and to make sure they are satisfied and correct any issue. In this case, when a customer (your SO) threatens one of our employees with assault over the phone, we back away not to inflame the situation. Thus we will give you our response here. As you know, your Significant Other had personally worked on the brakes and there was a lingering problem he thought a brake flush would correct the issue. Also the ABS light was on. We said we run several diagnostic tests to determine the root issue and we would get back to him with our results. After we did our testing, the ABS and braking issues were electrical, not mechanical and doing a brake flush would have been an unnecessary expense. Thus, we never pulled the wheels off and thus had no reason to check how tight the lug nuts were. When we pull off a wheel, a second tech must check the work of the first tech and they take pictures of the torque applied as a safety measure. Any loose nuts were previous work done. We recommended an engine control module which was declined. We apologize for any confusion on when the GMC would be ready. We own that communication gap. We wish you the best with your vehicle. H1 Team

- Honest-1 Auto Care Ormond Beach
5

Had an oil change appointment at 10 and was out before 11. Staff was very nice and friendly. Would definitely recommend.

Daniel, we appreciate you coming to Honest-1 and we are thrilled to be of service. Thanks for the kind remarks and we look forward to seeing you in the future. All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
1

The customer service oriented employee answering the phone needs a refresher course. Very impatient and rude, rude, rude. BIG FAIL!

Freebird..we are are truly sorry about a rude telephone response. Our team is really customer focused so that is way out of character. We do not have a freebird in our system so we have no way to contact you. We see that 20 of your last 23 reviews are 1 star reviews with many happening on the same day so we are not sure if this is a fake profile or not. If not, we would love to hear from you and apologize real time. Please call and ask for Dennis, All the best, H1 Team

- Honest-1 Auto Care Ormond Beach
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