They changed my wife's spark plugs twice in 15,000 miles that didn't need to be done. I spoke to the manager in person about it and he blamed it on having two addresses on file yet it was the same name and vehicle. He offered store credit but we will not be back. Very disappointed.
Steve, Thank you for coming in to talk to us about the concern with your vehicle. As we spoke the two prior visits were 20 and 14 months ago. Our system did not match up each visit because a different address was used...one local and one out of state and no mention was made of the previous work being performed. Upon the second visit, your wife came in and told us that the dealer had told her she needed spark plugs, a fuel injection cleaning, and a replacement of leaking valve cover gaskets. She chose to have the cleaning service and spark plugs done. During out conversation you stated that you just had the spark plugs replaced again at another shop and the dealer had replaced them in the past. This is obviously unnecessary and if we had the history, we would not have done the work requested. We did offer you a full credit of what you had paid last year towards future work on your car. More than the dealership or the other shop offered. We are truly sorry to lose you as a customer. We would recommend that you find a new place and develop a history with them. Like going to a doctor, the quality of care goes up when you can see past actions taken. All the best, H1 Team
- Honest-1 Auto Care Ormond Beach