Ormond Beach Auto Repair

***Update - after the response by the company, they never followed up. I never got a phone call from anyone and they failed "to show [me] how [they] normally appreciate [their] customers. Unless of course, this is the norm.*** After calling about an online coupon for a full synthetic oil change, I was given a same day appointment. When I arrived, I was helped by the guy I spoke to on the phone. I referred again to the full synthetic change coupon & he assured me he would take care of it. He told me it would take an hour & I left. I returned in 45 minutes & he made eye contact with me when I walked in. After waiting another 30 minutes, he came over & gave an update to the other 2 customers, but not to me. I waited another 10 minutes before getting up to check on the status of my order when I saw my vehicle parked & ready to go while he made small talk with another customer. When he finally got around to finding my paperwork, he handed me the wrong keys & quoted me a much lower price. When I corrected him he, looked again, typed some stuff into his computer & then told me he had given me a discount. But when I looked at the paperwork, it showed that they had done a semi-synthetic oil change. I pointed it out, and after making an excuse or two, he offered to re-do the change if I could wait another 20 minutes. But I couldn't & I had already waited an extra 45 minutes at that point. Still he offered again to re-do if I would wait, but I asked for my keys, he apologized, & I walked out. He never offered any other solution to his mistake. At this point I won't be going back.

I was a walk-in. They advised of the time it would take and were finished well before expected. HIGHLY recommend this location, staff are courteous and friendly, facilities are very clean - even the bathrooms! Prices for service/parts are reasonable and they don't try to sell you what the car doesn't need.

I was a walk-in, they advised how long the wait would be and were done earlier than expected. HIGHLY recommend this location, staff is courteous and friendly, facilities are very clean - even the bathroom! Prices are excellent and no pushing to have something done if not needed.

Great experience. Ben was professional and efficient and provided an honest recommendation on how to solve the issue.

I had a break concern and not only did they find the problem but upgraded my parts free of charge to make sure it didn't happen again. Ben was awsome!!

Honest 1 truly is the best. Fast dependable and above all HONEST. Thanks so much

Quite impressed with the facility, staff very friendly and welcoming! Fairly quick service, but it was nice enjoying some cold refreshments whilst waiting for my car. I'll probably be back in the near future, Thanks... ❄🎄🎅🌲⛄

Windshield washer hose broke on my 2000 Ford with 64,000 miles, needless to say she is my baby! Knew Ford dealership would charge an arm and leg if they could get the part. A friend told me about Honest 1, gave me a card for $10. off my service and for recommending me she got a $10. credit to be used when she wanted! In the half hour I was there, I was made a hot chocolate and offered a bag of wavy chips. When I asked where the tip jar was Dennis replied that there was none. There was cold drinks, hot coffees of your choice and even snacks. The restroom is spotless and like a restroom that you would have at home!! Maybe not important to you but to us ladies it CERTAINLY is!! NOW, the staff were so polite and helpful, the office area looks like the lobby of a hotel, spotless, comfortable chairs and cool, relaxing temperature!! I could not believe I was in a repair shop getting my car fixed!! I did not want to leave because of the awesome staff and how much I was welcomed!! Now my squirters were fixed within half an hour with a large check point list completed also. Did not have the expense of replacement part for they used a part that would not dry rot. Bill came to $11.95 but with my $10. discount, I was told that we were even!!!!!!!!!! AWESOME AND UNBELIEVABLE!!! I realize this is impossible to believe but it is so very much the truth! Will never go anywhere else ever! Try it you will love it!!!!

Nice people, great service, and very clean waiting room.

Brought in my 35ft RV for a exhaust manifold leak and power steering pump replacement. Chuck my mechanic did a fantastic job overall. Despite the challenges with the RV, it’s now running better then ever. Dennis was great and worked everything out for me. Thank you all for taking care of my baby.