Completely overpriced — I paid $390 just for a diagnosis, only to be told I need a new AC compressor. Then they quoted me $2,000 to fix it! That’s outrageous. I feel completely misled. When I brought my car in, I was told the cost would be between $250–$450, and I assumed that was to fix the issue—not just for a diagnosis. Had I known that upfront, I never would have agreed to it. This experience has been incredibly disheartening. Clear and transparent communication is absolutely necessary, and in this case, it was severely lacking.
Thank you for sharing your concerns, Amanda. We reviewed the full timeline, documentation, and recorded communications from your visit to ensure nothing was unclear or misleading. Your diagnostic authorization was confirmed before any work began, including the exact price range of $250–$450 depending on the amount of testing required. This range was specifically for a comprehensive A/C diagnostic — not a repair — and that was clearly explained at drop-off and again in writing before you approved it. We also provided updates throughout the process, including the findings and the final confirmed diagnostic total. Once the testing was complete, our technician determined that the A/C compressor had failed. The repair estimate you received included the compressor, refrigerant, necessary components, and labor performed by an ASE-certified technician — all backed by our nationwide warranty. While we understand repair costs can be frustrating, the price quoted was accurate, transparent, and based on industry-standard labor times and parts quality. We never want a guest to leave feeling confused or disappointed, which is why everything we do — from pricing to approvals to documentation — is designed to protect our customers and ensure full clarity. If you have any follow-up questions or would like us to review the estimate or findings with you again, we’re always here to help. Thank you for taking the time to share your feedback.
- Honest-1 Auto Care Ormond Beach