My alternator went bad while doing errands. I had it towed to Honest one at 4:45pm on a Wednesday. It was the closest shop to where I was broken down, and I think someone stayed late to recieve it. Tom called me the next morning and told me what was wrong, what needed to be done and the cost. Also he informed me that my warranty was still active and he could use that and save me a bunch. I agreed, he did all the foot work and I was able to pick my car up the next day! The mechanic was awesome. I think his name is Brennan or Brandon, anyway he took me to my vehicle and explained everything he did to fix it, and also some things that I might need to pay attention too. So long story short... my car is fixed. I know what also needs to be done to keep my car running, and I even earned some points to use towards those upcoming fixes. Such an awesome team! They took such good care of me. I was completely happy with the service I received. Best shop I have ever used!
Dear Justin, Thank you so much for taking the time to share your experience! We're so glad we were able to help when your alternator went out—and even happier to hear that Tom and the team were able to make the process as smooth and stress-free as possible. We’re proud of the way Tom handled your warranty and saved you money, and it’s great to hear that Bryton took the time to walk you through the repairs and next steps. That kind of care and communication is exactly what we aim for with every customer. We're thrilled to know your car is back on the road and that you left feeling informed, supported, and appreciated. We’re grateful for your trust and look forward to helping you with those future maintenance needs when the time comes. Thanks again, Justin—your kind words made our day!
- Honest-1 Auto Care Ormond Beach