Ormond Beach Auto Repair

Hello August, I would like to personally thank you for taking the time to leave your feedback. We appreciate you bringing your concerns to our attention. We understand your frustration regarding the coolant leak diagnosis and the alternator quote. We sincerely apologize that we did not meet your expectations in these areas. We strive to provide clear and accurate diagnoses and fair pricing, and we regret that we fell short in your case. We also understand your concern regarding Michelle. We will be addressing the customer service issues you experienced with her directly. We are glad that the owner was able to assist you and adjust the diagnosis price and waive the storage fee. We appreciate your acknowledgement of that effort. We value your feedback and would like to have the opportunity to discuss your experience further and address your concerns. Please contact us at your earliest convenience so we can work towards a resolution- Wishing You Well.

Hi Meg, thank you for taking the time to leave us such a wonderful review! We're so glad we were able to quickly take care of your tire and get you back on the road for your trip. We understand how stressful a flat tire can be, especially when you're on the go. Our Ormond Beach Team is always ready to help, and we're happy to hear that they were able to provide you with excellent and efficient service. We appreciate your kind words and look forward to serving you again in the future!

Rachael, thank you so much for your incredibly kind and detailed review! We are absolutely thrilled to hear that you had such a positive experience with us. Your words about our "W (winner) mechanic" approach, our core values, and the trust you placed in us truly mean the world to our team. We strive to provide exemplary work and create a positive, caring environment for both our customers and our employees. We understand how important the safety and well-being of yourself, your family, and your pets are, and we are honored that you trust us with your vehicle's maintenance and repairs. We are truly grateful for your enthusiastic support and for saying you would give us more stars if you could! Your feedback motivates us to continue delivering the best possible service and upholding the values we believe in. Thank you again for choosing us!

Elijah, we sincerely apologize for the confusion and frustration you experienced regarding the evaluation fee and the "job supplies" charge. We understand your disappointment with the total cost of $245 for an evaluation. We understand your concern about the "job supplies" charge for disposable mats. While we do use these items to protect our customers' vehicles, we recognize that this should have been included in the overall evaluation fee or communicated as a separate, clearly defined charge before the evaluation being performed. We value your feedback and will use it to improve our communication and billing practices. We want to ensure that all customers are fully aware of any fees before any work or evaluations are conducted. If you have any additional questions or concerns, please don't hesitate to contact us.

I am very confused with this review. You brought your car in for an evac and recharge. We did exactly that. We then re-inspected the vehicle once the freon was at the proper level. We did not see any dye present around the AC system and that was communicated to you. We also did a double check upon your request. We did do a health inspection of your vehicle and noticed things outside your concern.

Thank you Mirna for taking the time to share your experience with us- Wishing You All the Best - The H1 Team !!!

Robert, thank you for your feedback! We're pleased to hear you found our service and team to be great. We understand your comment about our pricing. We continuously evaluate our rates to ensure they reflect the quality of our service, which includes using high-quality parts, employing experienced technicians, and providing a clean, comfortable environment. We also strive to be transparent about our pricing and explain the costs involved in each repair. We appreciate you taking the time to share your thoughts, and we hope that the excellent service and friendly atmosphere will encourage you to consider us for your future automotive needs.

Lisa- Thank you for your feedback! We're glad to hear you found our service and staff to be great. We understand your concern about our pricing. We continuously strive to balance providing high-quality service with fair and competitive pricing. We regularly review our pricing to ensure it reflects the value we offer, including our highly trained technicians, state-of-the-art equipment, and commitment to honest and transparent service. We appreciate you letting us know your thoughts, and we hope you'll consider us again for your future automotive needs.

Sally, we sincerely apologize for the series of unfortunate events and the unsatisfactory experience you had with our service. We understand your frustration and disappointment with the repeated issues, the significant cost, and the lack of a resolution. We regret that you were not informed about our towing service and the secure key drop-off option. We acknowledge that this lack of communication added to your inconvenience. We also apologize for the delay in providing you with a diagnosis and the subsequent recurring problems with your vehicle. We understand your disappointment and your decision to have your car towed elsewhere. We value your feedback and will use it to improve our processes and prevent similar situations from happening in the future. We would like to discuss this matter further with you and explore potential options to address your concerns. Please contact us at your earliest convenience so we can work towards a resolution.

Hello Edgar- It warms our hearts to know that we were able to provide you with an amazing experience and ensure your safe journey home. We understand the importance of reliability, especially for a 4-hour drive. Thank you for your wonderful review and for trusting us with your vehicle.