Ormond Beach Auto Repair

Mon - Fri: 7:30 AM - 6:00 PM
Sat: 7:30 AM - 4:00 PM

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1

Absolutely horrible customer service from the new manager. It’s one thing to pay high prices for vehicle repair but it takes $0 to treat your customers with respect. I will never take my car to DIS Honest1 Auto Care ever again. And I just took my car to Tire Kingdom and they fixed my car for $400 Honest1 quoted me at $1800.

Jerry, we are deeply sorry to hear about your negative experience with our new manager and the significant price difference you encountered. We understand your frustration and apologize for the lack of respect you felt. Providing excellent customer service is a top priority for us, and it's unacceptable that you were treated poorly. We will be addressing your concerns with the new manager and taking steps to ensure that all our customers are treated with the respect they deserve. We also understand your concern about the significant price difference between our quote and Tire Kingdom's. We strive to provide accurate and competitive pricing, and we regret that we failed to do so in your case. We will be reviewing our pricing and estimation processes to ensure they are fair and accurate. We value your feedback and would like to have the opportunity to discuss this matter further with you. Please contact us at your earliest convenience so we can address your concerns directly and work towards a resolution.

- Honest-1 Auto Care Ormond Beach
4

Thank you, Diane, for sharing your experience with us. Wishing You All the Best- The H1 Team !!

- Honest-1 Auto Care Ormond Beach
5

They were very professional and provided great initial service. They were very prompt in diagnosing my truck. I had an answer within one day. However, not the place to go if you're facing an in dept electrical issue. They do not have the qualified mechanics to provide this service. They themselves recommended taking the truck to the dealer.

Hello Craig- Thank you for taking the time to leave us your feedback. We appreciate you highlighting our prompt diagnosis and professional service during your initial visit. We're glad we were able to quickly identify the issue with your truck. We understand your disappointment regarding the in-depth electrical issue. We strive to provide comprehensive services, and we regret that in this particular case, we were unable to meet your needs. We believe in providing the best possible solutions for our customers, and in complex electrical situations, manufacturer-specific expertise is often crucial. That's why we recommended taking your truck to the dealership, where they have specialized tools and training for those intricate systems. We value your honesty and will use your feedback to evaluate our service offerings and ensure we are transparent about the scope of our capabilities. We hope that despite this, you found our initial service helpful and that you will consider us for future general automotive needs- Wishing You All the Best- The H1 Team !!

- Honest-1 Auto Care Ormond Beach
5

Great service, knowledgeable staff, fair prices. Thank you!

Thank you, Elena, for sharing your thoughts regarding your service experience with our organization. Don't hesitate to contact us in the future if any service repair needs might arise. Wishing You All the Best- The H1 Team !!!

- Honest-1 Auto Care Ormond Beach
5

being a widow, it gives me great assurance that my car is safe to drive with the inspections they do

We're so glad to hear that you feel confident and safe driving your car after our inspections, Carolyn! Thank you for sharing your kind words. We understand how important it is to have a reliable vehicle, especially in your situation, and we appreciate you trusting us with your car care. We look forward to seeing you again!

- Honest-1 Auto Care Ormond Beach
5

They were very thorough and informative. Kept me advised before any work was performed.

Hi David, thank you for sharing your experience with us. We appreciate you allowing us to assist with your automotive needs. Wishing You All the Best- The H1 Team

- Honest-1 Auto Care Ormond Beach
5

This place was top notch. I had blown my tire and got towed here. Not only did the affordably replace the tire, they inflated my spare tire for me and loaded it back up. Amazing waiting area with snacks, coffee, tea, water, even entertainment for kids. Bathrooms were better than any top notch medical or corporate office. The staff was super nice, helpful, and an amazing sense of humor. I have never been to such an amazing service center ever. Couldn't recommend more. Thanks guys

Michael, first and foremost, we are grateful that we were able to serve you during your time of repair need. Additionally, we are pleased to learn that you enjoyed our shop environment and that you also found our bathroom and lobby to be a pleasing atmosphere. We thank you for your kind words and wish you well- Sincerely, The H1 Service Team !!!

- Honest-1 Auto Care Ormond Beach
5

While on vacation in Florida, my car had to be towed to a garage. Fortunately, AAA recommended Honest 1. We arrived at Honest 1 around 4:00 p.m. on a Friday. I felt sure I would have to wait until Monday to get my car fixed and my reservations ended at 9:00 a.m. on Saturday. Not only did Michelle chauffeur us to our hotel that afternoon, she picked all 3 of us AND our lugguage up the next morning at 8:30. We walked across the highway to have breakfast and by the time we ate and returned to the garage, my car was finished. They had to replace the defective starter that was installed just 4 days earlier. We were on the road by 11:00 a.m. and headed home. Dennis, Michelle and Jay provided outstanding service!! They were professional and courteous. I also want to compliment on the very clean restroom and comfortable waiting areas. I even gave them a shout out on my Facebook post. Honest 1 will be my go to garage anytime I visit the area. I felt very appreciated.

Hi Linda !! We're absolutely thrilled to hear about your positive experience at our Honest 1 location! Thank you so much for the wonderful review and for sharing your story. We're so glad we could get you back on the road quickly and minimize the disruption to your vacation. It's fantastic that Dennis, Michelle, and Jay were able to provide the outstanding service you deserve. We pride ourselves on our team's professionalism and courtesy, and it's rewarding to know they made your experience so positive. We're also happy you appreciated our clean facilities – we believe a comfortable environment is just as important as the quality of our repairs. We truly appreciate your shout-out on Facebook and your recommendation. We look forward to serving you again whenever you're in the area! - Wishing You All the Best- The H1 Service Team !!!

- Honest-1 Auto Care Ormond Beach
5

I highly recommend taking your vehicle To honest A1, your customer service Michelle was excellent and Liz and Tom was great also

Hello John ! We're so glad to hear you had such a positive experience at Honest A1! Thank you for the wonderful review. We'll be sure to pass along your compliments to Michelle, Liz, and Tom – they'll be thrilled to know their excellent customer service was appreciated. We value your recommendation and look forward to serving you again in the future!

- Honest-1 Auto Care Ormond Beach
1

You need motor work done, well unfortunately this isn’t the place to go, I had my 92 corvette in there and dumped thousands of dollars to repair it to which it then blew up so then I dumped another 5 grand to get a used motor in there WHICH THEY SAID HAD A WARRANTY AND IS THE ONLY REASON WHY I DID IT, and I also said to make sure the used motor Ran good, well I picked up the car and it ran like shit but I was moving up to Wisconsin and had no choice but to take it up there since I had to be to work on Monday and not even two weeks after spending all that money the new (used) motor blew up as expected then when I called to get my warranty conveniently it wasn’t covered and the best they where willing to pay was 500. Now this all happened last year in may but it’s good to say at least to me honest one was not honest and needs to have all techs tested to make sure they have good mechanical knowledge because there is no way they didn’t start it and didn’t realize it ran like shit. In total I’d say I payed them around 7-10k just to end up having to sell my c4 for a 1000 and buy my dream vette. But when I move down there again I can HONESTLY say that won’t be my regular shop. It’s sad there are not many good quality workers anymore that actually do what their paid to do.

We are deeply saddened and extremely concerned to hear about your experience with your 1992 Corvette. We understand your frustration and disappointment with the repeated engine failures and the warranty issues. We want to discuss this matter further with you and explore potential options to address your concerns. Please contact us at your earliest convenience so we can attempt to rectify the situation.

- Honest-1 Auto Care Ormond Beach
Honest-1 Auto Care Ormond Beach is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Ormond Beach (386) 262-1089 if you have any issues in accessing any area of our website.