I am not totally sure how I feel about Honest-1 Auto Care right now. I most recently had my car serviced there. They were to put in a brand new starter and intake manifold gasket according to customer service adviser. However, according to 3 other mechanics,the starter was not brand new, but apparently re-manufactured. Also, they claim that it should have only taken 1.5 to 2.0 hours labor to install. I was charged for a brand new starter and for 3.5 hours labor instead. Prior to this, I have been somewhat pleased with Honest-1, but after this, I am not sure how to feel about their service. I know it is hard to find an honest mechanic nowadays and I hope that Honest-1 will want to do the right thing in resolving this issue.
Mr Nelson, We apologize for the issues you are having. I know that Dennis reached out to your concerns. We just started a digital inspection system where we take pictures of the old and new parts and those inspection reports will be sent to you every time. We are doing that to make our work even more transparent. We are happy to show you the invoice for the new starter and the labor guide showing how many hours it takes to replace the starter. I can't comment on what the 3 mechanics you showed the starter to, were looking at. We do look forward to seeing you again. All the best, H1 Team
- Honest-1 Auto Care Ormond Beach